Job Description

Cargo Agent Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Cargo Agent at our Cleveland Hopkins International Airport (CLE) location. The Cargo Agent will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols with cargo handling. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team. If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us! Job Responsibilities include: Load/unload air cargo from/to vehicles/trucks Maintain and operate a forklift, tug and pallet jack safely and efficiently Adhere to all FAA, Airport, and Air General safety and security procedures Present cargo documents to U.S. Customs, Immigration, USDA and any other relevant agencies to achieve the necessary releases and clearances Understand and prepare documentation for tracing action, perform follow-up, and keep customer informed of progress or their shipment Take special measures to ensure proper handling of valuables, perishables, live animal shipments, and special loads Obtain Customs Log Number and appropriate flight clearances Reconcile Master and House air waybills, as applicable Verify booking details and make corrections where applicable Any other duties assigned by supervisors or managers Requirements: High school diploma or GED required. Must be able to obtain a valid airport SIDA badge. Must be at least 18 years of age. Must have a valid and unexpired US Driver's license. Must be able to lift up to 70 lbs. Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs. Must be able to clearly understand and communicate in English when performing essential job functions. Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens. Be available to work varied shifts, including nights, weekends, and holidays. Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines. Some travel may be required for airline specific training 2 Schedules open: 05:00 am - 1:30 pm (Wednesday - Sunday) days off: (Mon., Tues) 2:00 pm - 12:30 am (Wed. - Fri.) 1:30 pm - 12:00 am (Saturday) Days Off: (Sun., Mon., and Tues.) 4 day work week Benefits Offered: Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc. Paid Time Off and Sick Time Paid Parental Leave 401(k) Retirement Plan and Roth after 6 months, company match after 1 year Life Insurance Tuition Scholarship Program Company Emergency Loan Program Earned Wage Access - offered through Tapcheck Tuition Reimbursement Employee Assistance Program (EAP) Air General is a third-generation, family-owned, US-based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. Travel Required: Yes. Some travel may be required based on certain airline training requirements Preferred Behaviors: Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Team Player : Works well as a member of a group Dedicated : Devoted to a task or purpose with loyalty or integrity Preferred Motivations: Self-Starter : Inspired to perform without outside help Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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