Job Description

Job Description

Job Description

Hello! Smile Now Reno is seeking a friendly, organized, and detail-oriented DentalAdministrative Assistant to join our specialty dental practice.

This position is ideal for someone with prior dental experience who is looking to grow into a leadership role, with the opportunity to advance into an Assistant Manager position and potentially a Practice Manager role over time.

We are a growing company and are willing to train the right person who has a great attitude, strong work ethic, and the drive to learn. The Practice Manager needs dependable support and is willing to invest the time to train someone who is committed, coachable, and interested in growing with the practice.

The right candidate will be patient-focused, dependable, comfortable working in a fast-paced specialty dental environment, and able to manage patient-facing responsibilities, administrative tasks, and operational support with accuracy and professionalism. Answering incoming phone calls and providing excellent patient communication is a top priority in this role.

As a Dental Administrative Assistant, you will support the Practice Manager and Regional Manager with daily administrative operations, patient communication, scheduling, documentation, reporting, and front office workflow. This role requires dental knowledge, excellent organization, and the ability to support both the clinical and administrative teams.

Responsibilities

• Greet, check in, and check out patients with a warm and professional attitude
• Answer multi-line phones, respond to patient inquiries, and manage patient follow-up communication in a timely and professional manner
• Schedule patient appointments, treatment visits, post-op visits, and follow-up appointments while helping maintain smooth provider calendars and patient flow
• Maintain accurate patient records, notes, forms, consents, and account information in Open Dental/Flex
• Support the Practice Manager and Regional Manager with daily administrative tasks, reporting, follow-up items, and operational needs
• Assist with patient account updates, balances, payment collection, and financing-related administrative steps as needed
• Coordinate closely with clinical staff to help keep the schedule running efficiently and minimize downtime
• Monitor daily schedules, identify openings, and assist with filling or adjusting appointments as directed
• Help maintain front office systems, workflows, and communication between the administrative and clinical teams
• Assist with tracking outstanding tasks, pending forms, patient communications, and internal follow-up items
• Support leadership with staff communication, problem-solving, and process implementation as training progresses
• Take initiative, follow through on assigned tasks, and demonstrate a willingness to learn additional management responsibilities
• Assist with other front office and administrative duties as needed

Qualifications

• Prior dental office experience is required
• Specialty dental, oral surgery, implant, prosthodontic, or full-arch experience is strongly preferred
• Experience with Open Dental is strongly preferred
• Experience with scheduling, patient accounts, treatment records, and specialty dental workflow
• Strong phone skills and the ability to manage incoming calls professionally and efficiently
• Strong communication and interpersonal skills
• Highly organized with the ability to multitask in a busy specialty practice environment
• Comfortable learning office systems, reports, and operational workflows
• Professional, reliable, and able to handle sensitive patient information with discretion
• Ability to follow direction from management while also taking initiative when appropriate
• Positive attitude, coachability, and willingness to grow into additional responsibility
• Leadership potential and interest in developing into an Assistant Manager and potentially Practice Manager role
• Bilingual Spanish/English is preferred, but not required

Ideal Candidate

Our ideal candidate has dental administrative experience and understands the importance of phone coverage, accurate scheduling, documentation, follow-through, and patient communication. This person is ready to take the next step in their career and should be proactive, solution-oriented, dependable, and comfortable supporting both the front office and management team.

This is a great opportunity for someone who wants to grow with Smile Now Reno. Our goal is to train the right person to develop into an Assistant Manager role and, with the right drive, consistency, and follow-through, potentially grow into a Practice Manager role while supporting the Regional Manager and overall practice operations.

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