Social Media Content Moderator Job at Velocity Flex, Jersey Village, TX

  • Velocity Flex
  • Jersey Village, TX

Job Description

What this role is
You'll protect and manage the company's online reputation. That means watching what people say about the brand, responding in a professional voice, flagging problems early, and supporting social media work.

What you'll do
  • Watch mentions, reviews, comments, and conversations on Reddit, Instagram, Facebook, TikTok, Google, BBB, and other platforms
  • Moderate user content to company and platform rules
  • Reply to questions, reviews, complaints, and comments in a consistent brand voice
  • Spot sensitive, damaging, fraudulent, or fast-escalating issues and alert the right people immediately
  • Help recover from negative reviews and resolve customer concerns
  • Write platform-specific replies that are accurate, professional, and on-message
  • Keep response templates, escalation steps, and moderation guidelines up to date
  • Track recurring complaints, misinformation, and reputation risks
  • Document conversations, replies, escalations, and outcomes
  • Report on sentiment, reviews, response times, common issues, and engagement
  • Coordinate with leadership, customer service, marketing, and legal on sensitive issues
  • Suggest content and messaging based on what people are saying online
What you need
  • 2+ years in PR, reputation management, social moderation, community management, customer communications, or similar
  • Hands-on work on Reddit, Instagram, Facebook, TikTok, Google Reviews, and BBB
  • Experience answering negative reviews, complaints, and sensitive public comments
  • Strong writing, grammar, and editing
  • Ability to change tone by platform, audience, and situation
  • Good judgment about when to escalate

Job Tags

Immediate start

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